Interview with a UAE Wholesaler: Stable Performance in High-Temperature Environments is Why I Chose Wellsmove
Interviewee: Khalid Al Mazrouei (Founder of Al Masa Mobility, Dubai, UAE) With 12 years of experience in the Middle East mobility market, focusing on the import and distribution of mobility scooters and rehabilitation assistive devices for the elderly, serving over 200 retail outlets in 7 emirates of the UAE.
I. The “High-Temperature Curse” in the Middle East Market: The Core Pain Point for Mobility Scooter Distributors
“In the UAE, the most brutal test of wholesaling mobility scooters for the elderly is not price competition, but the eight-month-long high-temperature season,” Khalid said bluntly, tracing the temperature curve chart on the office wall—average daily temperature of 40℃+ from April to October, with surface temperatures reaching up to 58℃. “In 2021, I was an agent for an international brand, and customer complaints surged by 60% in the summer: bulging batteries, motor overheating and shutdown, deformed plastic parts… The worst incident involved an elderly person in Abu Dhabi who nearly suffered heatstroke after the power suddenly went out while using the product in their community.”
This is not an isolated case. According to a Hardman & Well 2025 report, the UAE wheelchair/mobility vehicle market is growing at an annual rate of 7%, but high temperatures are causing product failures, leading to a 30% return wave for wholesalers. “90% of the outdoor activities of local seniors are concentrated in the early morning and evening, but even so, the ground temperature still exceeds 45°C. Ordinary mobility scooters experience range reduction when the battery temperature exceeds 38°C, while Wellsmove completely solves this problem.”
II. 48°C Real-World Test: Wellsmove’s Triple High-Temperature Protection System
Khalid shared real-world test data from the summer of 2023, conducted on the Jumeirah Beach Trail in Dubai (average daily temperature 43°C, ground temperature 52°C):
Battery Heat Resistance: “After 5 hours of continuous full-load operation (simulating elderly people shopping and seeking medical care), the Wellsmove battery voltage fluctuation did not exceed 3%, and 42% of the battery capacity remained. Compared to other brands, the range reduction under the same conditions reaches 35%.” This is thanks to its wide-temperature-range lithium battery, which passed the Taipei Institute of Certification and Inspection’s storage test from -20°C to 70°C, and has undergone over 1000 charge-discharge cycles. Core Component Stability: “The motor casing temperature has always been kept below 65℃, and there has never been a thermal overheating shutdown. In contrast, similar products we tested experienced motor temperatures exceeding 80℃ after just 3 hours, forcing a power outage.” It is understood that the Wellsmove motor uses high-temperature resistant insulation materials, complies with the EN15194 electromagnetic compatibility standard, and maintains an insulation resistance of ≥10MΩ under high-temperature conditions.
Structural and Handling Safety: “During an emergency braking test on a paved road in Sharjah at noon, the braking distance was only 3.2 meters (at a speed of 20km/h), and the tire grip was completely unaffected by the high temperature.” Its tire friction coefficient reaches 0.7 (dry road surface), and the frame has undergone 10,000 fatigue cycle tests, with deformation ≤2mm under high temperatures.
“What surprised me most was the attention to detail: the ventilation and cooling system of the seat back, even after 2 hours of exposure to direct sunlight, does not exceed 38℃ on the surface, ensuring a comfortable ride for the elderly,” Khalid added.
III. Market Validation: Dual Recognition from Retailers to End Users
“After introducing Wellsmove in 2023, the summer return rate dropped from 45% to 3%, and the repurchase rate at retail outlets increased by 28%.” Khalid presented distribution data: community pharmacies and rehabilitation centers in Dubai and Abu Dhabi accounted for 60% of orders, and rental business in tourist areas of Sharjah and Ajman saw significant growth—this aligns perfectly with the UAE Ministry of Tourism’s trend of “30% annual growth in electric mobility scooter sightseeing services.” End-user feedback is even more convincing: “An elderly person in Dubai used Wellsmove to go to the mosque every day for three consecutive months, and it never malfunctioned even in the high temperatures; a nursing home in Abu Dhabi purchased 20 units in bulk for the elderly’s outdoor activities, and there have been zero complaints to date.” Behind this success is Wellsmove’s localized adaptation for the Middle Eastern market: not only has it passed the UAE Ministry of Energy’s compliance certification, but it has also optimized its charging system—supporting a wide voltage input of 100-240V, compatible with local charging stations and household sockets, and with a short-circuit protection response time of ≤0.5s.
IV. The Deeper Logic Behind Choosing Wellsmove
“As importers, we value not only product performance but also long-term partnership value,” Khalid summarized three core reasons:
Addressing a pressing market need: Among the 85% urban population in the UAE, the core demand for mobility scooters from the elderly and those with mobility impairments is “high-temperature reliability,” a pain point Wellsmove precisely addresses;
Reducing operational risks: Low failure rates reduce after-sales costs, and the universal design of its wear parts, compatible with 15% of local electric vehicle repair shops (current market coverage), solves the problem of insufficient after-sales network;
Alignment with policy benefits: The UAE’s 30% purchase subsidy policy for electric mobility scooters, coupled with Wellsmove’s environmentally friendly attributes, perfectly aligns with the country’s 2030 Sustainable Development Goals, indicating clear future growth potential.
“Many peers asked me why I abandoned established brands and chose Wellsmove instead? The answer is simple: in the Middle Eastern market, stable performance that can withstand temperatures up to 50°C is the best competitive advantage.”
Post time: Nov-19-2025